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Privacy Policy

Information on the processing of personal data

Dear User, we wish to inform you that pursuant to Article 13 of the European Regulation (EU) 2016/679 (hereinafter referred to as the “GDPR”) and Italian Legislative Decree 196/2003 as amended by Italian Legislative Decree 101/2018 (the "Privacy Code"), we will process some of your personal data collected through the Website www.rheacosmetics.com (the “Website”), for the purposes described below.

Data controller and categories

Dermosfera S.r.l. (VAT: 00633561204), with registered office in Via Commenda 3/A (40068) San Lazzaro di Savena (BO), Italy, which can be contacted by telephone at +39 051-463067 or at the email address info@rheacosmetics.com, in its capacity as data controller, will process the following personal data: Company title, first name, surname, company name, VAT number/tax code, address, street number, city, postcode, province or country, country, email, mobile phone number, any other information you voluntarily provide when contacting us.

In addition to the above, we collect navigation data (directly or through our suppliers), requesting your prior consent when necessary:

  1. Technical information, including IP address, information on devices used by visitors to the Website, browser and operating systems, etc.
  2. Information about your navigation on the Website, including URLs of the pages you visit and activities that you carry out on the page (for example, regarding the products you view or buy), dates and times of navigation and time spent on the Website.

This information is collected for the proper functioning, management, maintenance and improvement of our website, as well as to ensure that its navigation is secure and fluid and so that we can ascertain liability in the event of security breaches and illegal access. The information is also used to enable us to obtain statistical analyses of the use of the Website, including in aggregate form.

In addition, with your consent given by accepting the Cookie Policy, we may process your browsing data also to identify which products you are most interested in, so that we can organise truly relevant promotional campaigns.

You are always free to decide whether to provide your navigation data. However, refusal to provide information necessary for navigation purposes may make it impossible to carry out activities strictly related to navigation.

We only store this data for as long as is strictly necessary for the purposes for which it is collected. Browsing data is collected through the use of cookies. To find out more about how cookies work, and how to enable and disable them, please see our Cookie Policy.

Purpose of data processing and legal basis

The processing of your data is carried out to:

  1. Provide the information you requested via the contact form;
  2. Provide the Product you requested;
  3. Comply with legal obligations under current regulations;
  4. Defend one's rights in or out of court;
  5. with your consent: to send you by email, post and/or text message and/or telephone calls, newsletters, commercial communications and/or advertising material on products or services offered by the Controller and satisfaction surveys on the quality of services;
  6. with your consent for profiling activities aimed at carrying out targeted marketing campaigns on your purchasing preferences with exclusive reference to our products (we will take note of your refusal to give your consent in order not to carry out such processing).

The legal basis for these processing operations lies respectively in the performance of pre-contractual or contractual obligations of the service/product you have requested (a and b), in the need to fulfil legal obligations (c), in the legitimate interest of Dermosfera S.r.l. (d) and finally in your consent in relation to commercial communications as per letter e). and profiling as per letter f).

SOFT-SPAM (Art. 130, paragraph 4 of the Privacy Code): We would like to inform you that, if you are or have been one of our Customers, we may send you commercial communications relating to services and products of Dermosfera S.r.l. similar to those you have already used, without the need for your consent, the legal basis being legitimate interest. You may object to the processing of your Personal Data for this purpose by writing to the addresses indicated in the "Data Controller and Categories" section of this policy, as well as by using the link at the bottom of each communication sent by email.

Mandatory or optional data provision

With regard to personal data relating to the purposes a) to d), the provision of data is mandatory and failure to provide such data will prevent us from providing the requested service. With regard to the purposes e) and f), the provision of data is optional and failure to provide consent will make it impossible for Dermosfera S.r.l. to send such communications.

Data processing methods

Your personal data will be processed using paper, electronic or automated tools with logics related to the purposes indicated above and, in any case, in a way that guarantees the security and confidentiality of the data. Specific security measures are observed to preserve the confidentiality, integrity and availability of your personal data.

The data may be processed by employees and/or workers in the company functions assigned to the pursuit of the above-mentioned purposes, who have been expressly authorised to process the data and who have received appropriate operating instructions.

Recipients of the data

The data may be communicated to external parties acting as autonomous data controllers such as, by way of example, authorities and supervisory and control bodies and, in general, to parties, including private parties, entitled to request the data, to Public Authorities who expressly request them, in accordance with the provisions of the applicable legislation in force, as well as to persons, companies, associations or professional firms providing assistance and consultancy, credit institutions and payment service providers.

Data may also be processed on behalf of Dermosfera S.r.l. by external parties designated as external data processors (pursuant to Article 28 of the GDPR), who are given adequate operating instructions. These parties are essentially included in the following categories:

Personal data will not be disseminated.

Transfers abroad

In order to pursue the purposes of the processing operations described in this Policy, your personal data may be transferred to countries outside the European Economic Area ("EEA"), which includes, in addition to the Member States of the European Union, Norway, Lichtenstein and Iceland. Should such transfers become necessary, they will be made in accordance with the provisions of Articles 44-50 of the GDPR. In particular, for transfers to countries that do not ensure an adequate level of data protection, Dermosfera S.r.l. shall commit to adopting one of the appropriate safeguards referred to in Article 46 of the GDPR, as well as to carry out an assessment regarding its actual ability to ensure an adequate level of protection for the personal data being transferred in light of the legislation of the destination country, as established by the Court of Justice of the European Union in the Schrems II judgment (CJEU, 16 July 2020, C-311/18).

Period of storage

With regard to personal data relating to the purposes a) to c), your data shall be stored for the entire duration of the contract and, after termination, for the ordinary statute of limitations of 10 years from the termination of the contract. With regard to personal data relating to purpose d), your data shall be stored until the interest pursued is satisfied. In the case of legal disputes, the data shall be stored for the entire duration of the dispute, until the time limit for appeals has been exhausted. Lastly, with regard to the data referred to in point e), for a period not exceeding 24 months from the collection of the data. For profiling purposes, your data are stored for 12 months.

After the aforementioned storage periods have expired, the Data will be destroyed, deleted or anonymised, subject to technical deletion and backup procedures.

Data subject’s rights - complaints to the control authority

By contacting Dermosfera S.r.l. by email at info@rheacosmetics.com, data subjects may ask the data controller for access to the data concerning them, for the deletion of the data, the rectification of inaccurate data, the integration of incomplete data, the restriction of processing in the cases provided for by Article 18 of the GDPR, as well as object to processing, for reasons related to their particular situation, in cases of legitimate interest of the data controller.

Data subjects also have the right, where processing is based on consent or contract and is carried out by automated means, to receive the data in a structured, commonly used and machine-readable format, as well as, if technically feasible, to transmit the data to another data controller without hindrance. Data subjects have the right to withdraw their consent at any time for marketing purposes, as well as to object to the processing of their data for soft-marketing purposes. This is without prejudice to the possibility for data subjects who prefer to be contacted for the aforementioned purposes exclusively by traditional means, to express their objection only to the receipt of communications by automated means.

Data subjects have the right to lodge a complaint with the competent supervisory authority in the Member State where they habitually reside or work, or in the State where the alleged infringement occurred.

Last updated: May 2024.
Dermosfera S.r.l.

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